If you take a moment to study in-store retail sales for a brand that has incredible customer service versus a store that struggles with it, you can definitively see the difference a human can make in driving increased revenue. Online stores are utilizing technologies to try to overcome the in-person experience – with tools like augmented reality (AR), virtual reality (VR), 360-degree photos, and live chat… but there are a couple of shopping experience gaps:
- Clienteling – How can your retail staff service your most important and most profitable customers via the web?
- Events – How can your brand run events for your store that online shoppers can participate in like product launches, holiday sales, and exclusive events?
Immerss Live Stream Shopping
Immerss offers the solutions to provide both of these services virtually for Shopify stores. One-to-one clienteling via video chat or one-to-many live streams where viewers can directly add products directly to their cart and complete the purchase without ever leaving the show.
One-To-One Digital Clienteling For Your Online Store
Immerss clienteling enables retail associates to give customers the support they need to make purchases, improving the customer experience and increasing brand loyalty. This feature offers a branded app, customized web widget, commission tracking, virtual appointments, in-app messaging, and a full co-shopping experience.
One-To-Many Livestream Shopping For Your Online Store
Livestream shopping events offer an easy and affordable way to engage and delight your customers. The solution comes with a branded video player, product carousel, live chat, event recording, co-hosting and moderator controls, social sharing, Facebook restreaming, commission tracking, live sales statistics, and real-time analytics.
Immerss not only strengthens customer relationships but also drives important key performance indicators (KPIs) like conversions, average order value (AOVs), as well as reduced returns.
Immerss has case studies in driving revenue with online stores that sell footwear, apparel, jewelry, home decor accessories, beauty supplies, electronics, sporting goods, and more.
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Disclosure: Martech Zone is an affiliate of Immerss and is using our affiliate links throughout this article.