As two of the top names in all-in-one VoIP communications, Nextiva and RingCentral have a lot to offer businesses looking for an upgrade to their calling, conferencing, and team messaging. While the two providers seem similar at a glance, diving deeper into the finer details will help you decide which one is the right pick for you. For one, we think Nextiva is a more flexible and scalable platform while RingCentral is a bit more affordable for smaller teams. Read on to find out all the details that separate these two giants of modern business communication.
Nextiva Compared to RingCentral
Nextiva is our #1 VoIP pick because of its unprecedented reliability, scalability, and small-business accessible price point. It comes with unlimited minutes, free local and toll-free numbers, video conferencing, faxing, and instant messaging at every tier. Many Nextiva customers save up to 60% on average after making the switch—in fact, you can save even more through a special discounted rate from Nextiva by signing up today!
If you don’t need something as comprehensive, RingCentral is a more affordable alternative that doesn’t skimp out on quality. With an extremely budget-friendly entry-level plan, you get the essentials—unlimited calls & texts, file sharing, and team messaging—for up to 20 users at just $19.99 per user per month. You can also add video conferencing essentials through RingCentral Video at no extra cost. Click here to get started in just a few minutes.
More Top Business VoIP Phone Services
Nextiva and RingCentral are certainly two of the industry leaders for VoIP phone systems, but they aren’t the only options and there may be a better choice out there for you. If you’re looking for something low-key, for customer support, more mobile, or for occasional use, see all of our top picks. There, you’ll see which products we recommend for specific use cases.
Both Nextiva and RingCentral made our top list, with Nextiva coming in as the #1 pick and RingCentral trailing close behind as the best option for teams with less than 20 users.
Where Nextiva Shines
Features: Nextiva has a lot to offer with an array of compelling features. In fact, the service should provide everything you need.
One of the standout features of Nextiva is that every plan, even the first one, includes unlimited video and audio calls. Of course, RingCentral offers this as well.
On top of that, there’s unlimited internet faxing, which is ideal for businesses that send and receive many faxes. While RingCentral does provide internet faxing, you’ll only find it on the second, more expensive, plan.
So Nextiva provides you with unlimited video and audio calls and unlimited faxing from just its base plan—that’s $18.95 per user per month when paid annually for both of these killer features. RingCentral asks for $24.99 per user per month for the same.
It doesn’t stop there, though. On that same starting plan, you’ll get dedicated mobile and desktop apps and 24/7 customer support. The 24/7 customer support is the type of thing you might expect to see on higher plans, and that’s the case with RingCentral.
The Nextiva service comes with built-in calendar integrations, and every user gets a phone number for free, or you can port over existing numbers at no extra charge. You can even send and receive an unlimited number of text messages with customers on the second tier.
Extended integrations with Salesforce, Hubspot, and Zendesk are available on the Professional plan. These are helpful CRM integrations that are great for customer service teams and marketing campaigns. All of these are offered with free implementation—an offer that’s hard to ignore.
In short, Nextiva offers a lot of excellent features, and you won’t have to break the bank to gain access to them.
Support: We’ve mentioned customer support being a part of what Nextiva provides. For starters, you’re getting 24/7 online ticketing support and an online chat service should you need it.
Phone and email support are also available Monday to Friday between 5 am and 6 pm—Saturdays are between 6 am and 6 pm MST.
Of course, if it’s answers to general queries you’re interested in, then you can find detailed product guides that should help with any other issues.
RingCentral offers its own 24/7 customer support, although this is only from the second paid plan onwards. Nextiva offers it from the start.
The bottom line: All of this adds up to a complete customer support service. Whichever way you wish to contact Nextiva, you should be well-served.
Interface: Nextiva’s interface is all about usability. While some service users have found it to be somewhat dated, most agree that they had no problem using it.
What we’re looking at here is a streamlined product that skillfully gets the job done without some of the fancy visuals you’ll find elsewhere. How important that is for you will vary, but we think usability should always come first.
RingCentral focuses on simplicity, too, and both products achieve this.
It’s unlikely you’ll find yourself stuck navigating around Nextiva’s interface—whether that’s on the mobile apps or desktop. Just don’t expect the best graphics.
Pricing: We’ve briefly mentioned the pricing of Nextiva. In short, we think every tier offers something worthwhile and at a fair price. You can find all of them below:
The first thing to say is that you should opt for an annual plan if paying each month isn’t essential—you’ll save over 30% by doing so.
Keep in mind that you get a seven-day free trial with Nextiva, but only on the first plan—demos are available for the others, which is still welcome but not quite as good.
Of course, the total price you’ll pay will depend on the number of users you add to any plans.
If you have fewer than 100 users, you’ll pay a bit more per user—the prices shown are for those that will need between 2-99 users. In other words, you’ll save a bit of money if you need Nextiva for more users than that.
Advanced features on the higher Nextiva plans include voice analytics, voicemail transcription, and unlimited participants for voice and video calls. The top tier even includes customer journey analytics and pipeline management.
There’s no doubt that the features with each tier include everything you’ll ever need from a VoIP provider—the prices being respectable is the bonus. We think that helps to make it the top choice for most businesses.
If those prices are a bit too high for your taste, worry not. Nextiva is running a special discounted rate on all their plans—you can get as much as 50% off the prices you see above by getting started with Nextiva today!
Where Nextiva Falls Short
Mobile App Bugs: We have noticed a few problems with the mobile app. Specifically, it’s not uncommon to find the mobile app failing to load.
Some users have also reported daily app glitches—this isn’t ideal for when you need to use the service on the go.
It’s not the most crucial drawback, but clearly, improvements here will make the service even better.
Where RingCentral Shines
Features: RingCentral is no slouch either when it comes to features. On the entry-level plan, users have access to unlimited calls within the U.S. and Canada and unlimited business SMS messaging.
On top of that are text notifications for voicemails and missed calls and a free phone number for every user. There’s also the ability to port existing numbers too.
You’ll find these features elsewhere—the difference is that all of this is available on RingCentral’s starting “Essentials” plan for $19.99 per user per month when paid annually.
That plan is available as long as you have 20 users or less, making it one of the best options for small teams.
This starting plan is a fantastic deal alone without mentioning the free mobile and desktop apps and the essential call management features such as call forwarding, parking, transfers, and screening.
Team messaging and document sharing are also available on the first plan, helping to round out a comprehensive package.
Interface: RingCentral’s central interface across mobile, web, and desktop is simple and easy to use. Much like Nextiva, the priority here is on functionality, and everything you need is readily accessible.
We say that’s a good thing, though. The best products are straightforward and logical, and this is undoubtedly the case for RingCentral. Phone calls and text messaging are available from the main dashboard, along with the service’s video capabilities.
It’s an efficient result overall and one that’s had some thought put into it.
Pricing: RingCentral comes in four main tiers, and although we think the first tier is one of the best options for smaller teams, larger teams aren’t left out.
Regardless of which plan you’re interested in, we recommend opting to pay annually, as, like Nextiva, you’ll be saving over 30% by doing so. With RingCentral, you’ll be able to try all but the final tier for free too.
That aside, advanced features open up at the higher-priced tiers, but the price remains relatively reasonable throughout. Keep in mind this is per-user pricing. Having over 100 users will save some money here, so larger teams benefit from that.
The prices listed below are for those with 99 users or less:
For any team with more than 20 users, we think the “Standard” plan is a good bet—it’s affordable, and there’s no limit on the number of users.
On top of that are video meetings with up to 100 participants and integrations, including Microsoft 365, Google Workspace, and Slack. Not to forget the 24/7 support that opens up on this tier—something that Nextiva already covers on its first plan.
Still, there are many good options here, and RingCentral remains a convincing choice even for larger teams.
Customer Support: On the “Standard” plan we mentioned before, RingCentral’s phone lines are open 24/7 for support. Other forms of customer support include a knowledge base and community forums covering most of the pressing issues.
You’ll also be able to raise a support case for further tech support should you need it.
The critical thing is that phone support isn’t available until the second plan. How essential this is will depend on your circumstances, so be sure to keep that in mind.
Where RingCentral Falls Short
Resource-Intensive: Some users have noted that RingCentral can be resource-intensive. Frequent users of the service have stated the app crawls along and can become relatively slow to use.
RingCentral recommends a three Mbps internet connection for a small home office. Larger offices will require a much faster internet speed.
It’s fair to say that internet speed might not always be the issue here—it can sometimes be the app itself. We would like to see these issues addressed down the line.
The Final Verdict on Nextiva Compared to RingCentral
Nextiva and RingCentral are both leaders in the industry. Each VoIP phone service has a lot to offer, but we think Nextiva is the best option for most businesses.
Nextiva comes with unlimited calling, free phone numbers, and scalability at an affordable price for businesses—no matter the size or shape. The service is also easy to use and comes with good customer support to boot.
RingCentral is a great option for smaller teams. While the service has also got a lot to offer bigger teams, the starting plan for small ones is truly a highlight. It’s the most cost-effective all-in-one communications solution for small teams on the market.
Both are excellent providers, and you’re unlikely to be disappointed picking either.
Comparing the Best Business VoIP Phone Services
Nextiva and RingCentral are just two of the bigger names in the VoIP phone services space. There are many others out there that we’ve reviewed. Check out the complete comparison guide here for a rundown of our top picks and what use cases they’re best for.
- Nextiva – Best VoIP phone service for most businesses
- Ooma Office – Best for businesses without in-house IT
- RingCentral – Most affordable all-in-one solution for fewer than 20 users
- Grasshopper – Best mobile app for solopreneurs and small teams
- Phone.com – Best if you need fewer than 300 minutes/user
- Freshcaller – Best for customer support teams
The perfect VoIP phone service for your organization or office ultimately comes down to what you need.
We recommended Nextiva for most people because of its flexibility and affordable price, but that doesn’t mean it’s the best option for you.
Equally, RingCentral’s a top choice for smaller teams, but it might not be the most suitable service. Think carefully about what you envisage to be the ideal provider, and then go from there.
The great news is whichever service you opt for, the low cost of implementing these phone systems allows them to be accessible for even the smallest of businesses. And with remote work becoming the norm for many companies, VoIP providers will continue to improve their prices and service to stay competitive.